Motivation is the reason, conscious or nonconscious, for behaving a particular way in a certain situation. Brands are constantly in search of new ways to motivate consumers to engage with, promote, and ultimately buy their products and services. The decision-making science behind consumer motivation is an essential element to building brand equity and a loyal customer base.
To help you tap into consumer motivation, we’ve answered your top questions regarding brand-consumer relationships and psychology behind customer purchase decisions:
Three main factors work together to predict consumer behavior: emotions, situation, and personality:
Not necessarily. We are creatures of nonconscious attitudes, beliefs, and feelings activated by stimuli and subtle cues in our surrounding environment. We refer to these stimuli as “primes.” Priming is a powerful way to motivate consumers to adjust their behavior without them even being aware of it.
For example, one study showed that playing French music in a store led to an increase in French wine sales. Why? Because there is a link between what the nonconscious mind perceives (e.g., French music), the mental representation underlying that perception (e.g., France) and a corresponding behavior (e.g., French wine purchase).
Primes activate our underlying emotions and personalities, which in turn cause us to act one way or another. Think of the last time you had a bad day at work and ended up buying that bottle of wine, bag of chips, or ice cream that you otherwise wouldn’t have.
Nonconscious beliefs, perceptions, and emotions are at the heart of every purchase decision. Understanding the brand-specific why beneath people’s perceptions and behaviors is critical to developing and strengthening consumer engagement, loyalty, and love. In other words, consumers will connect to your brand more strongly if you tap into the deeper reasons for their purchases (i.e., the emotional, personal, and situational “whys”).
At the Pragmatic Brain Science Institute®, we don’t ask what consumers’ motivations are. Instead, we derive them with our well-established frameworks and tools, including Emotion Circumplex, Rapid Choice and BASE-IC analysis. Through these tactics, we get a more accurate understanding of what consumers are feeling and their likelihood to take action.
Nike is a great example of a brand that knows how to spur consumers to action and be loyal. From its TV and print ads to its events and in-store displays, the Nike brand evokes associations of innovation, inspiration, and self-empowerment with consumers. For example, the “Dream Crazy” ad featuring Colin Kaepernick, LeBron James and Serena Williams reinforces the brand’s link to personal achievement, social justice, and strength, winning it an Emmy for outstanding commercial in 2019.
In order to motivate purchase behavior as Nike does, brands need to tap into these nonconscious needs and stir the underlying emotions in a consistent context or situation-specific fashion.
Are consumers motivated to buy or engage with your brand? LRW’s Pragmatic Brain Science Institute® can help you design and test market strategies to keep your product or service top of mind. When you’re ready to partner, contact LRW (now Material) by filling out this form.