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A few weeks ago, Bloomberg reported that Amazon is developing a wearable device that uses vocal patterns to determine human emotions. Although Amazon hasn’t confirmed this report,...

Last week, LRW-CX and Strativity teamed up to sponsor Medallia’s annual Experience event, where roughly 2,000 experience management professionals from across various industries gathered to share challenges,...

In today’s omni-channel environment, where there are so many ways a customer can learn about products, there are just about as many journeys as there are customers....

When you think of Brazil, your mind likely wanders to what makes the country so special: beaches, rainforests, soccer, Carnival, and more. Between its unique cuisine, its...

As maybe the fastest growing major economy on the planet, India is on track to emerge as one of the world’s top three economic powers within the...