“The definition of insanity is doing the same thing over and over and expecting a different result.”
My dog is lazy; Chopper is an English Bulldog. He hates going for walks. He dreads them, in fact. He moves fastest when the leash appears, at which time he totters determinedly in the opposite direction and scrambles (with some difficulty) beneath the couch.
I’d had this problem for years. A 9-12 minute exit process developed: I’d get the leash out, hoping Chopper would be interested in a stroll (never mind that he hadn’t been the last 50 times). But inevitably, no – the leash appeared, and like clockwork, Chopper disappeared.
It was always the same, until one day, I tried something different: after hiding the leash in my pocket, I called Chopper to the front door for a belly rub. He fell for it! After a quick pat, I quietly slipped on the leash, and we were out the door within 2 minutes. Problem solved.
Easy—once I (finally) changed my approach.
The top request I received from Marketing when I worked as a client-side researcher for two major CPG companies was for fresh and groundbreaking insights. “Tell me something I don’t know about why consumers are not using our product,” they’d say.
In market research, many of us have probably been guilty at times of just “grabbing the leash” when looking for new insights, using the same familiar and comfortable approaches, but then invariably finding we (not to mention our clients) are frustrated with the sameness of the outcome. Sound familiar? To truly generate new and unique insights, we need to change our approach, particularly when dealing with brands/categories that have been researched for many decades.
The good news is that new means of data collection, technological advances and scientific insights are here to help. Here are a few ideas that might help when you are in need of a breakthrough:
Old problems approached differently yield different results. Who knows, you might just reveal the insight that will have you out the front door and running in this ever-changing world.