Brand trackers are a large undertaking in many ways. From ensuring a quality design for the right study, to deciding the best KPIs for your company, to choosing the best-fit partner to guide you, there’s a lot to contemplate at every step of the process. The creation of your brand tracking RFP is where your journey to success begins.
But what should brand tracking RFPs include – and not include – to kick off your plan to success?
In this blog post, we offer guidance to develop the RFP that will ultimately produce the best proposals for you to evaluate. Strong brand tracking proposals can help you spark innovation, tap into new data sources, identify more effective ways to present and disseminate findings, and more.
Armed with these best practices, you and your suppliers will save time and effort, as the clarity of your RFP will represent the North Star to guide everyone’s efforts.
It’s important to ensure that you are clear on what your tracker needs to be and deliver to your organization. Key considerations include:
Consider your brand vs. advertising measurement objectives. Is your goal to measure overall brand health? Performance of specific marketing efforts? Both? This factor can affect the design and length of interviews. For example, if you plan to test specific marketing efforts, then advertising or marketing recall and diagnostic questions should be included in the survey.
Consider the seasonality of your business/category. Brand tracking companies need to know whether purchase behavior and category engagement are cyclical and if category sales are heavier during critical periods. These and other factors may impact the cadence and timing of when you’ll field your survey. If retail spend is higher during the holiday shopping season, for example, then fielding a survey during this time will produce different scores than during a shopping period that is quieter.
Is your customer target a niche group, or are you targeting the general market? Do you have more than one audience group? As an example, are you communicating to a very specific group of B2B decision makers or talking to a broader Millennial audience? A distinct target audience will influence the sample design, brand tracking methods, and the ability to accurately and successfully measure efforts among your core media target(s).
The type and quality of responses you receive will be a function of the RFP you issue. This goes beyond merely stating the specifications and assumptions. For example:
Often, we see RFPs asking for methodological suggestions when the client already has specific elements in mind. Do you want a set of “apples to apples” proposals that can be directly compared to each other, or do you truly seek creative thinking? Either way, the more up-front you can be, the more likely tracking companies are to hit the nail on the head the first time around.
We all invest time and energy to use resources wisely, but ultimately, your budget needs to fit the scope of the tracker. Nobody benefits from scoping work against an overly ambitious wish list that will never be funded. In that spirit, we believe it’s wise to share your budget range with your brand tracking suppliers in the RFP. This will safeguard against over- or under-scoping your tracker based on guesswork or assumptions that cannot be acted on.
Sample selection and questionnaire design can be affected if there is a previous brand tracker or past metrics you need to trend back to. Past metrics can also impact the pros and cons of building from scratch vs. designing for replicability.
Also consider whether you have current business metrics such as sales, store traffic, or online search data that need to be linked with the brand tracker. Do you need linkage to other data sources, such as third-party or internal sales data? Or do you wish to tie your brand tracker to rising trends or future focused socio-cultural shifts? All of these issues have a material bearing on how suppliers will respond to your RFP.
Define success for your new tracking studies in terms of their impact and role in the business. From the goals to the precise deliverables to implementation, think through what your expectations of the agency are for the ideal end result – and consider letting them guide how you get there. Here, it can be most productive for you to focus on outcomes while encouraging suppliers to deliver a plan on how to achieve them.
To obtain the best proposals, it’s critical that your RFP be clear and comprehensive. This is especially important for trackers, given not only the size of the investment but the fact that it’s an ongoing program that must continue to deliver and inspire your organization.
Having received hundreds of tracking RFPs over the years, we find that our ability to develop winning proposals is a direct function of the clarity clients provide us. In that spirit, here are some specific tips and approaches:
If you want a short memo, tell them so. If your procurement office needs 20 pages of information, explain that, too.
Your tracking program is central to your brand’s ongoing health and growth. As the steward of the program, you have great latitude with how you frame your needs, pain points, and objectives — and it all begins with your RFP. The quality of the proposals you receive will be in direct proportion to the clarity and completeness of your RFP. As such, a superlative RFP will improve your probability of selecting the right partner for your tracker.
Reach out to us to request a free RFP template to help guide your process.
This article was co-written by Scott Luck.